Selling and shipping high quality wagyu beef is what we do every day.
- Your order will be carefully packed in a reusable, insulated box with ice packs to maintain proper temperature.
- Your order can be delivered to qualifying addresses in the 50 U.S. states and the District of Columbia.
- Your order will be fulfilled, shipped, and will arrive to you within 7 to 10 days after placing your order. We only ship on Mondays and Tuesdays to ensure delivery by Friday anywhere in the 50 U.S. states and the District of Columbia.
- Your order will ship via UPS Ground if your address is within a 400 mile radius of zip code 65085. For addresses beyond the 400 mile radius, we use FedEx or UPS 2-Day Air so your order will arrive to you fresh.
Specific answers to some of our most frequently asked shipping questions can be found below. If your question doesn’t appear below, feel free to Contact Us anytime.
What are my shipping options?
UPS – Your wagyu beef order will always ship via UPS. Your order will ship Ground if your address is within 450 miles of Maries River Wagyu, or 2-Day Air if it’s beyond 450 miles, to anywhere in the U.S. Different shipping options/prices will be presented based on the weight of your order and your delivery address.
FedEx – Your wine order will always ship via FedEx. Some restrictions apply: we can’t ship alcohol to Alabama, Kentucky, Mississippi, and Utah.
NOTE: Not all options available for all addresses.
Delivered by 8:00pm (local time) to residential addresses
Saturday delivery limited to selected residential addresses
FedEx Priority Overnight
Delivered by 10:30am (local time) for MOST addresses
Delivered by 5:00pm (local time) for some RURAL addresses.
How are my shipping charges calculated?
Shipping charges are calculated based on the total estimated weight of your order, the address you are shipping to and the delivery date you choose during checkout.
Can my order be delivered tomorrow?
No. We need 24-48 hours to process your order before it ships. We only ship on Monday and Tuesday to ensure freshness. For example, if your order is placed on a Monday, we will likely ship it by Tuesday. If you selected Overnight deliver, in this case, it will arrive to you by Wednesday.
Can I ship my order to more than one address?
No. Each individual order must ship to a single qualifying address. If you wish to ship to multiple addresses, you must place separate orders.
Can my shipping address be different from my billing address?
Why is a phone number required on the shipping address?
FedEx requires shipping addresses have a valid telephone number to provide an additional method to contact the recipient should there be complications or issues with the shipment.
Are there any shipping or delivery restrictions?
Yes. Wagyu beef orders must ship to a single address in the 50 U.S. States or District of Columbia.
Wine orders can’t be shipped to Alabama, Kentucky, Mississippi, and Utah, but can be shipped to a single address in the other 46 U.S. States.
Additionally, we are unable to deliver orders to:
• PO Box addresses (all shipments require a physical address).
• APO/FPO addresses (due to the perishable nature of our products).
• International addresses (due to customs laws).
Can I change or reschedule my delivery date?
Sometimes. If you wish to amend a delivery date, you should contact Customer Service immediately. Provided your order hasn’t already been packed and/or left our facility, we will make every effort to accommodate your request. In SOME cases, changing a delivery date will require having to cancel your original order and place a new order – as shipping costs may vary by delivery date.
Can I change my delivery address?
If your order hasn’t already been packed and/or left our warehouse, you can contact our Customer Service department to do this. In most cases, changing delivery address requires cancelling your original order and placing a new order (as shipping rates will change depending on the delivery location).
What if my order shipped to the wrong and/or invalid address?
Maries River Wagyu is not responsible for validating shipping addresses. Any shipment that is undeliverable and/or delivered incorrectly due to incorrect, incomplete and/or invalid shipping addresses voids our guarantee and/or the ability to refund the order in question – which is why Maries River Wagyu strongly urges you to check and verify all addresses and zip codes carefully when placing your order.
Do I have to be home to receive my delivery?
We send our packages with No Signature Required, and UPS and FedEx will normally leave your package with some important exceptions: It is up to the UPS or FedEx driver’s discretion whether the package can be left at an apartment/condo complex when there is no secure place to leave the package, or they cannot gain access directly to your unit. If you are delivering to a business address, UPS and FedEx generally requires a signature and will not be able to leave a package if the business is closed. Orders greater the $500 may require a signature. Maries River Wagyu cannot take responsibility for packages that are undeliverable for these reasons, so please plan accordingly.
What if UPS failed to deliver my order on the specified date/time?
In most cases, we recommend you contact FedEx or UPS Customer Service directly – as this is generally the fastest way to resolve the issue because they will know more about the delivery status, have information on where to pick up the order, and/or know if/when a second delivery will be attempted.
Can I pick up my order directly at your warehouse?
No. It is our policy that all consumer orders placed at MariesRiverWagyu.com ship via UPS.
Will I be notified when my order ships?
Yes. On the day your order is scheduled to ship, a shipping confirmation email containing your UPS tracking number and a link to the UPS website will be sent to the email address you used when placing you order. If you don’t receive a tracking email, please feel free to contact Customer Service.
Why is tracking information not available at the UPS or FedEx website?
It’s likely your order hasn’t been picked up by UPS or FedEx from our facility and/or UPS (for beef) or FedEx (for wine) is in the process of updating their website. After receiving your shipping confirmation email, it can sometimes take a few hours for your tracking information to show up on the UPS and FedEx websites and/or show the status/movement of your shipment.
How will my order be packed?
Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an eco-friendly insulated box with reusable ice/gel packs designed to maintain your items in good condition for up to 48 hours. Some items, due to size, may ship in alternate packaging. (Note: Frozen items may thaw during transit.)
What should I do with the ice packs in my order?
Ice gel packs are reusable. Store them in your freezer and use them to keep food cold on road trips, picnics, or outings. Throw them away anytime they are punctured or leaking. The contents of ice gel packs are non-toxic and contain 98% water and 2% sodium polyacrylate, a polymer commonly found in many household and personal items. The product contains no substances which at their given concentration, are considered to be hazardous to health.
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Westphalia, MO 65085
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